Charities and other not-for-profits should provide a safe and effective service to those who wish to make a complaint to or about a charity.
National peak bodies working in the charity sector have launched a policy to improve how charities handle complaints. These bodies include Australia Council for International Development, Community Council of Australia, Governance Institute of Australia Fundraising Institute Australia, Justice Connect, National Roundtable of Nonprofit Organisations, Our Community, Philanthropy Australia, Public Fundraising Regulatory Authority and Volunteering Australia and this work was convened by Dr Sue-Anne Wallace AM.
