I have a question about National Volunteer Week, what is the best method to contact you?
The lead up to National Volunteer Week can be very busy. Email is our preferred method of communication. We can be contacted via shop@volunteeringaustralia.org or call 0460 852 336.
Do you have National Volunteer Week resources (certificates, posters, logos)?
Yes. Volunteering Australia has National Volunteer Week resources available including logos, certificates, posters and social media tiles. You can find these on the website.
What payment options do you have available for purchasing items from your online shop?
Merchandise is available for purchase through our online shop using a debit/credit card payment.
Do you offer invoicing?
Unfortunately, we are unable to offer invoicing for the sale of merchandise. All orders need to be made via the online shop using a debit/credit card.
Do you provide a tax invoice receipt?
Yes, a transaction receipt is sent from eway automatically at the time of your order. A tax invoice receipt is sent from xero usually within 1-3 business days of receiving your order. Please check junk/spam folders if you can’t find it in your inbox. If you have not received this information, please contact shop@volunteeringaustralia.org and we will forward your tax invoice receipt to you.
If I order merchandise today when could I expect delivery?
All orders are usually dispatched within 2-4 business days from receiving the order. Orders are dispatched from Victoria via Australia Post. Please check the Australia Post website for delivery times.
If you are ordering for National Volunteer Week, or another event, we encourage you to place your order as early as possible to ensure delivery in time.
I haven’t received part of my order. When should it arrive? Is there a mistake?
We apologise for the inconvenience. Please contact shop@volunteeringaustralia.org and our team will investigate this for you.
My order has not arrived. Could you please send through the tracking information?
Tracking information is sent via email when you order is complete and has been dispatched. Please check junk/spam folders, if you can’t find it in your inbox. If you have not received this information please contact shop@volunteeringaustralia.org and we will forward you the tracking details.
My product is faulty. What should I do?
We are sorry to hear that. Please contact us at shop@volunteeringaustralia.org and we will arrange a replacement where possible, or a refund.
What is the return or exchange policy?
We do offer product return/exchange if you are not satisfied with the product. However, we do not offer a refund on postage and handling unless there is a major problem identified with any items. If you have any issues you would like to discuss, please contact the Volunteering Australia team via shop@volunteeringaustralia.org.
My purchase was declined and wouldn’t accept my payment. Is there anything I can do?
Please refresh the website and try again. If it still doesn’t work, please contact us at shop@volunteeringaustralia.org and we would be happy to assist.
I have entered the wrong contact details. Could you please modify them?
Yes, please contact us at shop@volunteeringaustralia.org to update your contact details.
